We’ve all heard about the importance of first impressions, but do you know just how important they are when it comes to your customers? The reality is that the first interaction a customer has with your brand is a moment that heavily informs their future actions, whether that happens in a store, on your website, or in your help center.
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Most entrepreneurs, and members of any small team, naively assume that the key to their success is hard work, dedication, and long hours in the business.
This article begins with a review of leadership theories and tracks their evolution over the past 70 years from the “great man” notion of heroic leaders
Enjoy a highly customised venue for productive meetings and active learning. Fully support adult learning principles and participatory/ experiential methodologies.
Over the years, we have acquired sufficient experience and have in place a robust and tested process for the design, development and delivery of OD programmes that will be customised to address your specific challenges.